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a marketing professor and dear friend, david vinjamuri, has written a book on this topic. "accidental branding" covers such companies as burt's bees, craigslist, and j. peterman -- ordinary people creating extraordinary brands.
"accidental branding" is due to launch in late march. you can pre-order it now on amazon.com. and don't forget to check out david's blog at thirdway. it's a fabulously educational read.
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